Privacy Policy
Last Updated: July 6, 2026
Glenn Medical Systems, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our online store, submit a form, request service, apply for employment, or otherwise interact with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through our website, including your name, email address, phone number, preferred contact method, billing information, shipping information, account registration details, order information, employment application information, and any information you choose to include in a message, form submission, service request, or job application.
When you use our online store, we may collect information related to your product selections, cart activity, purchase history, billing and shipping details, transaction details, and customer account information.
If you contact us regarding oxygen concentrators, respiratory equipment, replacement parts, repairs, or related services, you may choose to provide information about equipment, service needs, prescriptions, medical conditions, or other health-related details. Please avoid submitting sensitive medical information through general website forms unless necessary or requested.
We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, time spent on pages, and other usage data.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our website, products, and services. This may include responding to inquiries, processing orders, managing customer accounts, providing quotes or estimates, fulfilling shipments, handling repairs or service requests, communicating with customers, reviewing employment applications, improving website performance, maintaining security, and complying with applicable legal obligations.
We may also use your information to send updates about our products, services, order status, repair status, or other business-related communications. Where permitted, we may send marketing or promotional communications, and you may opt out of receiving those communications at any time.
3. Orders, Payments, and Shipping
When you place an order through our website, we may collect the information necessary to process and fulfill that order. This may include your name, contact information, billing address, shipping address, order details, and transaction information.
Payment information may be processed by third-party payment processors. We do not knowingly store full payment card information directly on our website unless specifically handled through a secure payment processing provider.
We may share shipping information with carriers, fulfillment providers, or other service providers as necessary to complete your order.
4. Service, Repair, and Equipment Information
If you request repair services, technical support, estimates, warranty assistance, or other equipment-related services, we may collect information about your equipment, service needs, order history, warranty status, shipping details, and communications with our team.
This information is used to evaluate requests, provide estimates, complete repairs or services, communicate with you, maintain service records, and support ongoing customer service.
5. Employment Application Information
If you apply for employment through our website, we may collect information such as your name, contact information, employment history, qualifications, resume, references, and any other information you choose to submit.
Employment application information is used for recruitment, hiring, evaluating applicants, and related business purposes.
6. Health-Related Information
Some products, services, or inquiries may relate to medical equipment, respiratory equipment, oxygen concentrators, or similar healthcare-related needs. If you choose to provide health-related information, prescription information, or information about a medical condition, we will use that information only as needed to respond to your inquiry, provide requested products or services, comply with applicable requirements, or support customer service.
Our website is not intended to provide medical advice. You should consult a qualified healthcare provider regarding medical conditions, treatment decisions, or the use of medical equipment.
7. Information Sharing
We do not sell your personal information.
We may share information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, ship products, provide customer support, manage email or contact forms, analyze website performance, provide IT and security services, or otherwise support our business operations.
We may also disclose information when required by law, regulation, subpoena, court order, or legal process, or when we believe disclosure is necessary to protect our rights, safety, customers, employees, or others.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to support website functionality, account login, shopping cart features, security, analytics, user preferences, and general website performance.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website, including account login, cart functionality, and checkout features.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of information submitted through our website.
10. Data Retention
We retain personal information only as long as necessary to provide products and services, process transactions, maintain business records, respond to inquiries, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
11. Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal, business, and recordkeeping requirements.
You may also opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment processors, shipping providers, or other external services. We are not responsible for the privacy practices, content, or policies of those third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
13. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take appropriate steps to delete it.
14. International Users
If you access our website from outside the United States, please understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
By using our website or submitting information to us, you consent to the processing and storage of your information in the United States.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Glenn Medical Systems, Inc.
511 12th Street NE
Canton, Ohio 44704
Phone: 1-800-394-0173
Fax: 1-800-274-0173
Email: info@glennmedical.com